JOB TITLE: NSMC COORDINATOR
DIVISION: Network Group
LOCATION: Lagos
JOB DESCRIPTION:
REPORTING TO: Manager, Network Management
REQUIRED SKILLS:
EMPLOYMENT STATUS: Permanent
QUALIFICATION: A degree in Electrical Electronics/Telecommunications or a related field.
CLICK LINK TO APPLY
http://careers.mtnonline.com/mtncareers/vacancies.asp?deptid=9&id=1956
DUE DATE: 4/12/2013
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DIVISION: Network Group
LOCATION: Lagos
JOB DESCRIPTION:
- Coordinate an NSMC shift to proactively react to all network-related faults (BSS, NSS and VAS)
- Ensure that all allocated network nodes are effectively managed by NSMC Engineers-BSS, NSS and VAS. These include the detection and resolution of all network faults and management of all trouble tickets in line with company procedures.
- Provide technical support and decisions on all unresolved faults to NSMC EngineersBSS, NSS and VAS.
- Report all long outstanding faults to the Manager, Network Services Management Centre
- Ensure that logged trouble tickets are correctly assigned and escalated to relevant support team
- Lead team adherence to process and procedure in accordance to business objective.
- Manage and control all approved network changes during and after implementation.
- Provide on-the-job training i.e technical and administrative guidance to subordinates.
- Assist direct subordinates in the detection, diagnosis and resolution of difficult network problems.
- Monitor the network performance for overall efficiency and trouble spots using NSMC tools like Optima and Facts, REWSS, ENIQ.
- Ensure eTOM best practices and standard are adhered to
- Generate and submit reports on network failures and staff performance.
- Provide ideas and feedback on software tools, procedures and improvements to NSMC processes
- Perform second-line maintenance of network faults.
- Ensure that all NSMC tools and Applications are working properly and utilized
- Interface with external Network Operating Centres to resolve faults in the area of BSS, NSS and VAS
- Interface with international partners on the availability and quality of service provided to our customers
REPORTING TO: Manager, Network Management
REQUIRED SKILLS:
- A degree in Electrical Electronics/Telecommunications or a related field.
- At least 4 years hands-on experience in light current, telecommunications or a related field.
- At least 2 year experience in GSM switching environment preferably working on Ericsson and Huawei switches.
EMPLOYMENT STATUS: Permanent
QUALIFICATION: A degree in Electrical Electronics/Telecommunications or a related field.
CLICK LINK TO APPLY
http://careers.mtnonline.com/mtncareers/vacancies.asp?deptid=9&id=1956
DUE DATE: 4/12/2013
Subscribe to Nigerian Careers Today's Feeds in a Feed reader or Sign Up for Free Email Updates and you'll never miss a single post. After subscribing, check your email to activate your subscription. Thanks for visiting!
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