Monday 8 April 2013


MTN Nigeria Latest Vacancy

DIVISION: Network Group
  • Coordinate an NSMC shift to proactively react to all network-related faults (BSS, NSS and VAS)
  • Ensure that all allocated network nodes are effectively managed by NSMC Engineers-BSS, NSS and VAS. These include the detection and resolution of all network faults and management of all trouble tickets in line with company procedures.
  • Provide technical support and decisions on all unresolved faults to NSMC EngineersBSS, NSS and VAS.
  • Report all long outstanding faults to the Manager, Network Services Management Centre
  • Ensure that logged trouble tickets are correctly assigned and escalated to relevant support team
  • Lead team adherence to process and procedure in accordance to business objective.
  • Manage and control all approved network changes during and after implementation.
  • Provide on-the-job training i.e technical and administrative guidance to subordinates.
  • Assist direct subordinates in the detection, diagnosis and resolution of difficult network problems.
  • Monitor the network performance for overall efficiency and trouble spots using NSMC tools like Optima and Facts, REWSS, ENIQ.
  • Ensure eTOM best practices and standard are adhered to
  • Generate and submit reports on network failures and staff performance.
  • Provide ideas and feedback on software tools, procedures and improvements to NSMC processes
  • Perform second-line maintenance of network faults.
  • Ensure that all NSMC tools and Applications are working properly and utilized
  • Interface with external Network Operating Centres to resolve faults in the area of BSS, NSS and VAS
  • Interface with international partners on the availability and quality of service provided to our customers
JOB CONDITIONS: Normal MTNN working conditions. Regular shift work. On stand by 24/7 through out the year.

REPORTING TO: Manager, Network Management

  • A degree in Electrical Electronics/Telecommunications or a related field.
  • At least 4 years hands-on experience in light current, telecommunications or a related field.
  • At least 2 year experience in GSM switching environment preferably working on Ericsson and Huawei switches.


QUALIFICATION: A degree in Electrical Electronics/Telecommunications or a related field.

DUE DATE: 4/12/2013

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