LOCATION: Lagos, Nigeria
JOB SUMMARY
Support the Manager-Customer Relationship & Resource Management (CRM) in planning, designing, implementing, improving and maintaining the companys CRM solutions.
PRINCIPAL FUNCTIONS
- Assist in requirements gathering for new functionalities on CRM applications
- Implement patches, upgrades and configurations in the implementation of new functionalities
- Provide administrative/ user support for the companys CRM solutions
- Develop policies and procedures, as well as user guides, for deployed CRM solutions
- Assist in gathering and analyzing end-user feedback for post-implementation review of deployed CRM systems and ensure timely and effective resolution of issues
- Provide support in the resolution of related problems escalated by users via IT Service Desk
- Attend team/ divisional/ departmental meetings as required.
- Prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-CRM
- Perform other duties as assigned by the Manager-CRM
- First degree or equivalent in a numerate and/ or technology discipline, e.g Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting, Physics, etc
- At least one certification in a core IT technology area, e.g Internet Protocols, Operating Systems, etc.
Between one (1) and two (2) years directly relevant post-NYSC work experience
CLICK HERE TO APPLY
DUE DATE: 12th November, 2012.
Subscribe to Nigerian Careers Today's Feeds in a Feed reader or Sign Up for Free Email Updates and you'll never miss a single post. After subscribing, check your email to activate your subscription. Thanks for visiting!
Posts
0 comments