JOB
TITLE: HR & ADMIN MANAGER
LOCATION: Nigeria and Ghana
REQUIREMENTS
- University Degree holder
- More than 5 years HR management experience in large organization
- Demonstrate good experience and knowledge on HR management in contact environment
- Previous management experience in managing large-sized outsource and multi-language contact center operations an advantage
- Excellent written and spoken English
- Must demonstrate good knowledge and experience in Quality Management and process Improvement in contact operations
- Previous management experience in managing large sized outsource and multi-language contact center operations an advantage.
- COPC certified and Six-Sigma Black Belt Acheiver an advantage
- Excellent written and spoken English.
RESPONSIBILITIES:
- Establish and manage a HR team consisting of Recruitment and Staff Relations
- Recruit management, administration and operation staff in line with business needs. (cost, Quality and Time)
- Develop and maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans
- Adapt regional & international operating processes, best practices and customer requirements to identify, plan and implement HR improvement plans to achieve long term benefit for the company.
- Compile and maintain an effective HR manual as well HR & performance related records.
- Ensure implementation of effective and efficient salary/benefits/leave administration as well as the payroll processes and system
- Ensure HR policies and practices are in compliance with legal requirements and internal governance.
- Formulate performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitive outsources contact center business.
- Prepare HR reports for management review and decisions
CONTACT: Recruitment@huawei.com
JOB
TITLE: MIS SPECIALIST, CONTACT CENTRE, WEST AFRICA
LOCATION: Nigeria and Ghana
REQUIREMENTS:
- University Degree holder
- More than 3 years management experience in contact center, CRM or services industries
- Must demonstrate good management knowledge and experience on contact center and CRM operations
- Previous management experience in managing outsource and multi-language contact center operations an advantage
- Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service.
- Must have good capability in problem-solving; respond quickly and effectively to complex service and business issues
RESPONSIBILITIES:
- Track and report contact center operations to monitor achievement of all targets jointly set with the company client e.g. SLA’s, Customer Satisfaction Measures, Operating Expenses, Cost and Quality
- Prepare and analyze MIS reports for management review and decisions
- Tracks and report performance of sales revenues, customer loyalty and retention initiatives
- Track and report performance of operating expense against targets after implementation of sustainable re-engineering initiatives
- Measure and monitor closely contact center operations KPIs and seek improvements against world benchmarks
- Track and reports CSI, goals and policies effectiveness.
- Track and reports day-to-day contact center operations to ensure in line with client’s contracted standards and budget but targeting to exceed clients’ service expectations through excellent performance and regular action based communications whilst seeking operational cost savings
Contact: Specialist@huawei.com
JOB
TITLE: CCOD, CONTACT CENTRE
LOCATION: Nigeria and Ghana
REQUIREMENTS:
- University Degree holder
- More than 3 years experience on resource and workforce management in contact center environment
- Previous management experience in large-sized outsource and multi-lingual contact center operations is an added advantage
- Must have experience in work force planning involving forecasting and scheduling. Knowledge on operating Workforce Management Tool.
- Excellent written and spoken English.
RESPONSIBILITIES:
- Perform quality assurance duties to facilitate all aspects of contact center operations archive and exceed all PKI/SLA and customer satisfaction targets
- Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis
- Implement continuous improvement mechanism such as COPC, Six-Sigma. etc
- Plan and foresee potential business and operational risks. Initiate plans and actions to protect company interests.
- Perform process improvement duties in contact center operations to continuously improve work processes, policies and procedures
CONTACT: Contact@huawei.com
JOB
TITLE: HR & SPECIALIST
LOCATION: Nigeria and Ghana
REQUIREMENTS:
- University Degree holder
- More than 3 years HR management experience in large organization
- Demonstrate good experience and knowledge on HR management in contact environment
- Previous experience in managing large-sized outsource and a multi-lingual contact center operation is an added advantage
- Excellent written and spoken English
RESPONSIBILITIES:
- Recruit administration and operation staff in line with business needs, (Cost, Quality and Time)
- Maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans.
- Implement performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitive outsource contact center business.
- Maintain an effective HR manual as well as HR & performance related records.
- Implement effective and efficient salary/benefits/leave administration as well as the payroll processes and system.
- Prepare HR reports for management review and decisions.
Contact: hrspecialist@huawei.com
Method
of Application
All applications must be sent via email to the outlined email addresses above. Applicants should specify on their applications and CV, the Job Title and the Job position they are applying for and should send their CV with their names and Job Title.
All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website: huawei.com
Signed
Huawei Technologies Co. Nig. Ltd
Plot 98, Adeola Odeku Street,
South Atlantic Towers,
Victoria Island, Lagos.
NOTE BELOW: Each position is a fixed contract term appointment for not less than 1 year or more at first. It is renewable subject to performance
All applications must be sent via email to the outlined email addresses above. Applicants should specify on their applications and CV, the Job Title and the Job position they are applying for and should send their CV with their names and Job Title.
All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website: huawei.com
Signed
Huawei Technologies Co. Nig. Ltd
Plot 98, Adeola Odeku Street,
South Atlantic Towers,
Victoria Island, Lagos.
NOTE BELOW: Each position is a fixed contract term appointment for not less than 1 year or more at first. It is renewable subject to performance
Applications will close September 16,
2012
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