Danagroup Recruits for Customer Relationship Officer

Danagroup  – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.   We are recruiting for the position of:

JOB TITLE: CUSTOMER RELATIONSHIP OFFICER
JOB ID: 373110 Job Function: Consumer Choice
LOCATION: Lagos

JOB DESCRIPTION 
To acquire, deepen and grow customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers taste and  needs.

KEY ROLES & RESPONSIBILITIES

• Achieve branch overall profitability target
• Implement and execute regular sales activities to generate business for the segment
• Increase customer satisfaction and service quality as per established standards
• Lead generation through organised sales presentations to groups and organisations
• Maintain excellent customer experience and grow customer loyalty
• Grow product holdings per customer
• Grow the number of customers signed on to alternate channels
• Resolve customer complaints within the expected time frame

QUALIFICATIONS & SKILLS

• Strong  sales experience.
• University graduate with strong academic credentials
• Sound knowledge of  products and services, manufacturing procedures, local laws and regulations
• Excellent  market knowledge and competitive awareness
• Strong interpersonal and communications skills.
• Team player who shows initiative and assertiveness
• Sales driven
• Strong customer service orientation

TO APPLY 
Interested and qualified candidate should send in a detailed CV to danagroupconsult@yahoo.com on or before 29th of November, 2013

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