Tuesday, 16 July 2013


Etisalat Nigeria Vacancy for Shop Manager


Ensure the effective and efficient operations of assigned Experience Centre

  • Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction.  
  • Initiate and manage relationships with internal and external customers
  • Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
  • Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
  • Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
  • Facilitate the provision of after-sales support to customers
  • Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
  • Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
  • Ensure compliance with all health, safety, security and emergency policies and procedures
  • Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
  • Attend team/ divisional/ departmental meetings as required
  • Provide guidance and manage the performance of subordinates
  • Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
  • Perform any other duties as assigned by the Manager-Regional Retail Sales

  • First degree or equivalent in any discipline
  • Experience,Skills & Competencies
  • Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment

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