Wednesday 8 May 2013


Customer Service Agents Recruitment

Phillips Outsourcing Services Nigeria Limited is the leading provider of outsourcing services to multiple clients across a number of sectors in the Nigerian economy. Our client base includes multi-nationals, as well as very successful indigenous organisations.

We leverage our experience working with organisations in key sectors of the Nigerian economy, the knowledge base of the Phillips Consulting Group, as well as its large pool of experienced seekers to deliver world class outsourcing solutions to our clients.

We have developed, tested and implemented various outsourcing processes and solutions uniquely tailored to the Nigerian economic environment guaranteeing our clients a seamless transition as they seek to strategically optimise their resources.

Our over-arching goal is to ensure that our clients achieve and exceed their business objectives. Every member of our team is committed to delivering the excellence and professionalism required to deliver on this promise .

We are recruiting to fill the following position:

Job Title: Customer Service Agents



  • Attending to walk in customers
  • Excellent Customer Service
  • Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manner
  • Customer Handling Time
  • All customers are to be served within the agreed time limits for both regular and High Value Customers.
  • Reporting
  • Provide daily feedback on business activities.
  • Care of Company asset

  • Basic understanding and knowledge of GSM market and Telecoms products and services
  • It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition. Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location
  • Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
  • Knowledge of Microsoft Office package.
  • Passion for customer satisfaction and service delivery (customer centric)
  • Good communication skills
  • Attention to detail
  • Empathetic
  • Patient
  • Excellent listening skills



Application Closing Date
28th May, 2013

Method Of Application
Interested and qualified candidates should:
click here to applySubscribe to Nigerian Careers Today's Feeds in a Feed reader or Sign Up for Free Email Updates and you'll never miss a single post. After subscribing, check your email to activate your subscription. Thanks for visiting!
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