Etisalat Nigeria Vacancy (Apply Now)

JOB TITLE: ANALYST
LOCATION: Lagos, Nigeria

JOB SUMMARY
Support the Manager-Customer Relationship & Resource Management (CRM) in planning, designing, implementing, improving and maintaining the companys CRM solutions.

PRINCIPAL FUNCTIONS

• Assist in requirements gathering for new functionalities on CRM applications
• Implement patches, upgrades and configurations in the implementation of new functionalities
• Provide administrative/ user support for the companys CRM solutions
• Develop policies and procedures, as well as user guides, for deployed CRM solutions
• Assist in gathering and analyzing end-user feedback for post-implementation review of deployed CRM systems and ensure timely and effective resolution of issues
• Provide support in the resolution of related problems escalated by users via IT Service Desk
• Attend team/ divisional/ departmental meetings as required.
• Prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-CRM
• Perform other duties as assigned by the Manager-CRM

EDUCATIONAL REQUIREMENTS

• First degree or equivalent in a numerate and/ or technology discipline, e.g Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting, Physics, etc
• At least one certification in a core IT technology area, e.g Internet Protocols, Operating Systems, etc.

EXPERIENCE, SKILLS & COMPETENCIES
Between one (1) and two (2) years directly relevant post-NYSC work experience

CLICK HERE TO APPLY
DUE DATE: 12th November, 2012.


Subscribe to Nigerian Careers Today's Feeds in a Feed reader or Sign Up for Free Email Updates and you'll never miss a single post. After subscribing, check your email to activate your subscription. Thanks for visiting!