Etisalat Nigeria Vacancy for Shop Manager

SHOP MANAGER.EXPERIENCE CENTRE (OYIBGBO,NG)

Ensure the effective and efficient operations of assigned Experience Centre

PRINCIPAL FUNCTIONS:

• Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction.  
• Initiate and manage relationships with internal and external customers
• Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
• Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
• Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
• Facilitate the provision of after-sales support to customers
• Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
• Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
• Ensure compliance with all health, safety, security and emergency policies and procedures
• Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
• Attend team/ divisional/ departmental meetings as required
• Provide guidance and manage the performance of subordinates
• Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
• Perform any other duties as assigned by the Manager-Regional Retail Sales

REQUIREMENTS:

• First degree or equivalent in any discipline
• Experience,Skills & Competencies
• Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment

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