Quo Magnis Limited recruits for Customer Relations Manager

Our client is a leading operator in the hospitality and airline industry. The company has over 1000 staff (permanent & contract) and is heavily invested in providing world class services to its clients both domestically and internationally. The company is listed on the Nigerian Stock Exchange. It is currently the right candidate to perform the following:

JOB TITLE: CUSTOMER RELATIONS MANAGER

RESPONSIBILITIES:

• Formulate and implement customer service policies and procedures; recommend improvements in service procedures
• Establish and implement strategies for improvement of customer service, productivity and profitability
• Develop and implement customer service policies and procedures
• Ensure the consistent achievement of customer service levels and standards
• plan, prioritize and delegate work tasks to ensure proper functioning of the department review customer complaints, track customer complaint resolution, handle complex and customer service issues
• Conduct customer satisfaction surveys.
• Analyse customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service

SKILLS SPECIFICATIONS:

• B.Sc./HND in job in in a relevant field from an accredited institution
• Minimum of 7 -10 years of full-time experience in the role
• Minimum of 5 year working yearsexperience at managerial level

TO APPLY
Interested candidates should forward their resumes to: recruitment@quomagnis.com
DUE DATE: 08 May, 2013

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